Shipping, Returns & Repairs
Because sparkle and care go hand in hand 💖
Shipping
We offer FREE shipping, and your sparkles will arrive in just 3 to 5 days—straight to your door! *For now we only ship in the U.S.
Returns
Your satisfaction means everything to us! If your piece didn’t feel quite right, we accept returns on items that are unused, undamaged, and in perfect condition, within 10 days of delivery (as confirmed by the courier).
To return an item:
-
Please email us at support@gemmajules.com with your order number and the reason for the return
-
Items must be returned in their original packaging (box, pouch, or any gifts included)
-
Shipping costs are non-refundable
-
We’re not responsible for return shipping fees, which will be deducted from the store credit issued
Once we receive and inspect your return, we’ll notify you via email and issue store credit if everything checks out 💫
Please pack your item carefully—if it arrives scratched, tangled, or damaged, we may not be able to accept it.
Order Changes & Cancellations
Once your order is placed, it begins processing immediately—like magic! ✨
That means we’re unable to cancel or modify your order once it’s confirmed, so be sure to double-check your details before purchasing.
Repairs
We lovingly craft each piece to last through many special moments. But if something needs fixing, we’re happy to help.
-
For repairs within 30 days of purchase, we offer free repairs
-
After 30 days, some fees may apply (we’ll always let you know in advance)
To request a repair:
-
Email us at support@gemmajules.com with your order number and a clear photo of the item needing care
Repairs typically take 4–6 weeks, depending on the type of repair needed. During busy seasons, a little extra time may be required.
Please note: Items lost, altered, or repaired by a third party are not covered under our repair policy.
Still have questions?
We’re here for you 💌
Reach out to us anytime at support@gemmajules.com